: Oakland, CA
As a Store Manager, your Starbucks store will be an important part of the local community
. Youll help your store partners make connections with the customers they see every day. Youll lead your stores operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, youll help your team create a welcoming environment. Starbucks is consistently rated as a great place to work and the people here love what they do.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership : Setting goals for the work group, developing organizational capability, and modeling how we work together:
: Demonstrates a calm demeanor during periods of high volume or unusual events
and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
: Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
: Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
: Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
: Plans, identifies, communicates, and delegates appropriate responsibilities and practices
to store partners to ensure smooth flow of operations.
: Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution : Developing strategic and operational plans for the work group, managing execution, and measuring results:
: Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
: Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements : Providing functional expertise and executing functional responsibilities:
: Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
: Solicits customer feedback to understand customer needs and the needs of the local community.
: Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management
and inventory management.
: Uses discretion in accessing external resources